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We are committed to accessibility and transparency. Unfortunately, shipping rates are determined by Canada Post. While we have subsidized postage over the last decade as much as we can, it has become increasingly hard to do so.

All orders are generally processed within 1-9 business days and ship via Canada Post.

Tvål charges a flat rate of $15 CAD for orders under $100 CAD (before taxes, after discounts) and free shipping is automatically applied to every $100+ order, anywhere in North America!

Shipping Options within Canada

  • Flat rate and free shipping is shipped "Expedited" which takes 4-9 business days to arrive.
  • If you want your package faster you can choose Xpress (more expensive, but arrives within 1-3 business days).
  • Please note: Canada Post charges very high rates for shipments to some remote areas. If this is the case for you, we may have to charge more in shipping. We will contact you and discuss the different options before shipping anything out. 

Shipping Options to the US:

  • Standard Shipping is Air Mail Small Packet USA (for packages less than 2lbs) OR Expedited USA (for packages more than 2lbs).
  • Air Mail Small Packet USA: faster, 6-9 business days but it doesn't have tracking info.
  • Expedited USA: usually takes 10-14 business, but on a positive note it does have a tracking number.
  • If you want your package faster you can choose Xpress mail. It takes 6-7 business days to arrive, and there is a tracking number. 

Shipping rates for orders within North America:

Cost of order in CAD:(before tax, after discounts)

Standard Shipping:

Xpress shipping:





$100 and over 

$15 flat rate

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Orders from the rest of the world:

  • We cannot offer free shipping on international orders.
  • For orders that weigh less than 2kg (~4lbs): Small Packet Air Mail OR Surface Mail International... This is a less expensive way to ship items, but there is no tracking number. Takes 6-14 business days for Air Mail and 6-12 weeks for Surface Mail.
  • Orders that weigh more than 2kg have to be shipped as a "regular" parcel... These are called Canada Post Parcel Surface International and they usually take 6-12 weeks to arrive. 
  • Air parcels are called International XpressPost, and they are guaranteed to arrive in 6-7 business days. These options cost more than small packets, but you get a tracking number.
  • Please be aware that your order could be subject to customs. Check your country's customs policies before ordering if you want to avoid a shock! We can't mark your package being worth less than it is (for insurance reasons) and we can't mark it as a gift (unless it is). 

We do not provide refunds, replacements or credit for parcels that are lost/damaged/stolen. By placing an order with us, you accept that it will be subjected to the terms and conditions set by Canada Post with regards to insurance and compensation for delays, damage or loss of shipments.