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Shipping & Pick Up

Upon checkout we have options for orders to be shipped OR picked up at our storefront location at 151 Water St., St. John's, Newfoundland and Labrador. If you choose Shipping at checkout your items will ship via Canada Post. 

All orders are generally processed within 1-9 business days. However, sometimes we may require some extra time, up to 15 business days. If this is the case for your order we will contact you. This typically happens if you place an order during a sale. Need something ASAP? Email sarah@tvalskincare.com

Please wait for a 'Ready for Pick Up' notification before heading down to the shop to pick up your items!

Shipping Options within Canada

We are committed to accessibility and transparency. Unfortunately, shipping rates are determined by Canada Post. While we have subsidized postage over the last decade as much as we can, it has become increasingly hard to do so.

Tvål charges a flat rate of $15 CAD for orders under $100 CAD (before taxes, after discounts) and free shipping is automatically applied to every $100+ order, anywhere in North America!

  • Flat rate AND free shipping is shipped "Expedited" which takes 4-9 business days to arrive.
  • If you want your package faster you can choose Xpress (more expensive, but arrives within 1-3 business days).
  • Please note: Canada Post charges very high rates for shipments to some remote areas. If this is the case for you, we may have to charge more in shipping. We will contact you and discuss the different options before shipping anything out. 

Shipping Options to the US:

  • Standard Shipping is Air Mail Small Packet USA (for packages less than 2lbs) OR Expedited USA (for packages more than 2lbs).
  • Air Mail Small Packet USA: faster, 6-9 business days but it doesn't have tracking info.
  • Expedited USA: usually takes 10-14 business, but on a positive note it does have a tracking number.
  • If you want your package faster you can choose Xpress mail. It takes 6-7 business days to arrive, and there is a tracking number. 

Cost of order in CAD:(before tax, after discounts)

Standard Shipping:

 Xpress shipping:

$0-25 

$26-50

$51-75

$76-99

$100 and over 

$15 flat rate

" "

" "

" " 

Free

$25

$45

$65

$85

$95


Orders from the rest of the world:

  • We cannot offer free shipping on international orders... Your Shipping Cost will be determined at checkout after you enter your Shipping Address.
  • Most orders will ship by ' Canada Post Tracked Packet International' and usually takes 14 business days to arrive. 
  • Orders that weigh more than 2kg have to be shipped as a "regular" parcel... These are called Canada Post Parcel Surface International and they usually take 6-12 weeks to arrive. 
  • Please be aware that your order could be subject to customs. Check your country's customs policies before ordering if you want to avoid a shock! We can't mark your package being worth less than it is (for insurance reasons) and we can't mark it as a gift (unless it is). 

We do not provide refunds, replacements or credit for parcels that are lost/damaged/stolen. By placing an order with us, you accept that it will be subjected to the terms and conditions set by Canada Post with regards to insurance and compensation for delays, damage or loss of shipments.