Menu
Cart 0

Shipping & Pick Up

Upon checkout we have options for orders to be shipped OR picked up at our storefront location at 586 Water St., St. John's, Newfoundland and Labrador. If you choose Shipping at checkout your items will ship via Courier (usually UPS, Purolator, or Fedex, we will choose the best option), or with Canada Post (Expedited).

CURRENT TURNAROUND TIME IS UP TO 15 DAYS. Normally, orders are processed within 1-9 business days.However, sometimes we may require some extra time, up to 15 business days. This typically happens if you place an order during a sale.

Need something ASAP? Email bobby@tvalskincare.com

***Please wait for a 'Ready for Pick Up' notification before coming to the shop to pick up your order*** 

Shipping Options within Canada and the US:

We are committed to accessibility and transparency. Unfortunately, shipping rates are determined by the carrier. We have subsidized shipping costs over the last 2 decades as much as we can, and our rates have only changed once in over 20 years!

Tvål charges a flat rate of $15 CAD for purchases under $100 CAD (before taxes, and after discounts) and FREE shipping is available for all $100+ orders, anywhere in North America!

  • Flat rate AND free shipping is shipped via courier ground (UPS, Purolator, Fedex, etc.) and usually takes 1-4 days to arrive within Canada and a bit longer outside of Canada.
  • If you want your package faster please contact us.
  • (US) All duties are the responsibility of the receiver.

Orders from the rest of the world: contact us

  • We cannot offer free shipping on international orders... Your Shipping Cost will be determined at checkout after you enter your Shipping Address.
  • Most orders will ship by ' Canada Post Tracked Packet International' and usually takes 14 business days to arrive. 
  • Orders that weigh more than 2kg have to be shipped as a "regular" parcel... These are called Canada Post Parcel Surface International and they usually take 6-12 weeks to arrive. 
  • Please be aware that your order could be subject to customs. Check your country's customs policies before ordering if you want to avoid a shock! We can't mark your package being worth less than it is (for insurance reasons) and we can't mark it as a gift (unless it is).
  • We will also check courier rates and send you a quote. Please contact us.